A woman was recently booted off a Southwest Airlines flight after she comforted her newly adopted puppy. Sara Price, a witness to the ordeal, captured the woman’s exit from the plane and she posted her video to TikTok, explaining what happened.
Price writes:
Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn’t be quiet, you may not be able to fly.
According to Price, the woman reached into the carrier to pet her puppy and the comforting touch was enough to make the pup stop crying.
After boarding the plane, Price saw the woman holding the carrier on her lap, petting the pup to keep it quiet. She said the same flight attendant approached the woman and told her to zip up the carrier and put it under the seat.
She continues:
Everyone around us was like, what’s going on here!? Another flight attendant, dressed as a cat comes up and says “are we going to have a problem here!?” The lady does as she is told and we start to taxi to the runway.
Sharing the shocking moment the flight attendants got together to get the woman kicked off the flight. She explains:
The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight.
In another video, Price explains that her husband told the flight attendants that their behavior was “ridiculous” and it resulted in them being kicked off the flight as well.
Comments on the video are predominantly supportive of the woman with the puppy. Several people noted that kids can scream on a flight for hours, but this flight crew seemed to think that a whining puppy was too disruptive.
Noting that other airlines go out of their way to ensure that people and their pets have a safe and enjoyable flight.
As reported by People, there were other passengers who decided to get off of the Southwest flight because they were upset by the incident.
@_sara._.p Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn’t be quiet, you may not be able to fly. She sticks her hand in the soft carrier and pets the puppy. It stopped whining. We board the plane and she has the carrier in her lap still petting the puppy when the same flight attendant came up and said the carrier needed to be zipped completely and put under the seat. Everyone around us was like, what’s going on here!? Another flight attendant, dressed as a cat comes up and says “are we going to have a problem here!?” The lady does as she is told and we start to taxi to the runway. The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight. #southwestairlines #southwest #southwestair
What do you think? Was the flight crew’s behavior justified? Does this change your opinion of Southwest Airlines? Feel free to comment below.
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