A woman was recently booted off a Southwest Airlines flight after she comforted her newly adopted puppy. Sara Price, a witness to the ordeal, captured the woman’s exit from the plane and she posted her video to TikTok, explaining what happened.
Price writes:
Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn’t be quiet, you may not be able to fly.
According to Price, the woman reached into the carrier to pet her puppy and the comforting touch was enough to make the pup stop crying.
After boarding the plane, Price saw the woman holding the carrier on her lap, petting the pup to keep it quiet. She said the same flight attendant approached the woman and told her to zip up the carrier and put it under the seat.
She continues:
Everyone around us was like, what’s going on here!? Another flight attendant, dressed as a cat comes up and says “are we going to have a problem here!?” The lady does as she is told and we start to taxi to the runway.
Sharing the shocking moment the flight attendants got together to get the woman kicked off the flight. She explains:
The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight.
In another video, Price explains that her husband told the flight attendants that their behavior was “ridiculous” and it resulted in them being kicked off the flight as well.
Comments on the video are predominantly supportive of the woman with the puppy. Several people noted that kids can scream on a flight for hours, but this flight crew seemed to think that a whining puppy was too disruptive.
Noting that other airlines go out of their way to ensure that people and their pets have a safe and enjoyable flight.
As reported by People, there were other passengers who decided to get off of the Southwest flight because they were upset by the incident.
@_sara_price_ Met this lady in the boarding line today @Southwest Airlines She flew out to Colorado Springs to pick up her new little puppy and fly her back home to CA. The puppy was whining a little and the flight attendant boarding everyone walked up to her and said, if your dogs doesn’t be quiet, you may not be able to fly. She sticks her hand in the soft carrier and pets the puppy. It stopped whining. We board the plane and she has the carrier in her lap still petting the puppy when the same flight attendant came up and said the carrier needed to be zipped completely and put under the seat. Everyone around us was like, what’s going on here!? Another flight attendant, dressed as a cat comes up and says “are we going to have a problem here!?” The lady does as she is told and we start to taxi to the runway. The dog gave a very soft whine, so she leaned over and started petting it from the outside of the carrier but right at mesh. All the attendants got in a group at the front of the plane and decided we needed to return to the gate and that she should be removed from the flight. #southwestairlines #southwest #southwestair
What do you think? Was the flight crew’s behavior justified? Does this change your opinion of Southwest Airlines? Feel free to comment below.
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Honestly why bother allowing pets on flights if you dont expect a puppy to make a noise! They dont mind taking your money to fly your pets…disgusting shameful flight attendants!
I cannot understand how a airline would allow this to happen. A puppy is a puppy. They bark,cry. These employees on that flight should all be fired!! That woman who adopted that puppy is a saint for saving that animal and for these employees to have her kicked off the plane is unacceptable. I’m never going to fly on Southwest again. I will advocate to #BoycottSouthwestAirlines
#StopAnimalCruelty
This is SO UNBELIVEABLE!!! Southwest is my go to when booking a flight, I will NOT be booking with them any longer, these flight attendants should be fired!!!
Let’s start kicking passengers off planes then who have crying, screaming or kicking kids. It’s far worse to endure that. Shame on those flight attendants and the entire crew for this outcome. They shouldn’t be in customer service roles.
This is beyond insane
How is a pet’s whining causing any problems, seriously south west airlines need to get their head out of their ass
Bad Optics Southwest Bad Optics
Well I hope that flight attendant’s next shit is a hedgehog!
But kids can scream and climb over seats and nothing is done about it??? this woman was being a LOVING pet-parent – unlike kid parents….
Absolutely despicable especially when she’s rescued the dog, she should have been given a free flight not kicked off. South west should be ashamed and I strongly advise boycotting this airline if you are an animal lover!
I totally agree with you!!
No more Southwest for me. That’s disgusting
This was truly unnecessary SW!
Never flying Southwest from now on. This is outrageous.
Southwest airlines is a sh*tshow. If you keep flying with this carrier, they will only continue this kind of behavior.
Disgusting behaviour by the flight attendants. Not allowing pets but permitting screaming kids.
some of these flight attendants and airport staff have delusions of grandeur. They love to throw their weight around and look for excuses to be rude and nasty. We now pay ridiculous prices to fly. Extra costs for baggage etc. They give nothing in return except your small and crowded seat. And expect you to shut up and be grateful. I have been on overseas flight where i could not get a wink of sleep because babies and kids were screaming their heads off. To put a women off a flight because of her whimpering puppy is in my view unconscionable. We need to speak up when we see this kind of idiocy and i am so glad to see that others on this flight supported this poor lady and her puppy.
Another reason to not fly Southwest…
Everybody should have shouted down these so called flight attendants and spat in their faces and got up and left the plane and gave HELL TO THE CHECK IN COUNTER !
Just became a non SW Airline customer!
I will never fly this airline again!
Southwest has proven to be a substandard airline, but this is even below them. Disruptive children are far worse. This woman paid for her dog to be on the flight and it was not being disruptive. I would sit next to this woman before sitting next to a child. Shame on those untrained staff. They must penalize them! The woman and her dog should get a 1st class seat for r her and the dog for free and a refund. I would never fly Southwest ever!! Shame on you.
we rent a car before we will fly southwest, they are so piss poor
Will not be using southwest ever again.👎
I can’t believe an airline would do this. I will never ever use them and will tell all my friends about this. Animals are never treated well in this world. I once read where a woman was forced to put her pup in the overhead, where it died from lack of oxygen. It screamed and cried and the stewardess would not let her check on it. That haunted me, still does. I would not have allowed that to happen had I been there, no matter how much trouble I got into. Those who stand by and do nothing are part of the problem in this world.
When this woman got her reservations, she should have asked if they received a puppy/dog on the flight!! They should have told her the truth then she would have known that they didn’t!! Now, what is the difference in a child or children screaming on a plane and a dog whiing a bit??? NOTHING!! BUT the gist of the story is this::: if they wouldn’t let your child or children ride the plane even though they are rowdy and screaming and crying on that plane, they wouldn’t get any passengers!! Thank you for telling me it was Southwest, I’ll know not to take a flight with them, EVER!!!!!!!!!!!!!!!! AND I can tell you one thing, she may have talked to me that way once, and that would have been her last!!!!!!!!!!!!!
I would never fly Southwest Airlines because of that. That is ridiculous. The puppy would have been fine once in the sky and she could have put the pup on her lap. I am really Furious to hear about this. Yet they let kids cry and rude smelly people on the plane. Go Bye Southwest Airlines.
South West airlines need to get a grip on their hospitality to passengers and their pets. Stupid hostess.
I had a kid kicking the back of my seat the entire flight and was told “sorry, he’s a child and doesn’t know any better”. The father wouldn’t do anything nor the flight attendant. I would certainly have preferred a whining dog.
what horrible flight attendants. i hope this gets written up in newspaper and these bitches r fired. poor puppy. kids r the worst to travel and get away with annoying all passengers. bad news
This is dumb on the flight attendants, who think they are God’s!!! do what we say or get off, we rule the sky
the dog was a new puppy and was probably afraid of the strange sounds that we hear or a plane. Grow up
attendants, you need to be retrained in your duties. You are only a flight attendant, wo quit playing God.
The flight attendants take issue with a puppy whining. Then they take issue when the lady comforts the dog to stop it’s whining. It’s not as if the dog was howling or barking. They should have left the lady alone and let her comfort her stressed puppy. Hope she goes after Southwest.
What stupid ho bags those flight attendances are! They need to be slapped into next week. Such cold and heartless witches. I’ll never fly SW airlines!
Southwest Airlines is a shit show.the airline attendants think their God,can’t rule when you have nothing to control.
Enough for me to never use Southwest!!
These stupid flight attendants must be punished for what they did! This is absolutely disgusting, a total disgrace for that company!!!!
This is absolutely ridiculous!!! I would much rather fly with a whimpering puppy than a crying baby or screaming child! I always fly Southwest but not anymore if this is how they treat people’s pets
Shameful! Will not fly Southwest ever!
Oh how I would’ve loved to have been on that flight! Kick off the annoying crying screaming babies! SouthWORST! Worst damn airline! The POS flight attendants need be fired! Dog haters! Unacceptable!
Agree absolutely. Screaming,crying, kicking human brats make a flight miserable. Drunk and loud humans also.
This dear lady adopted a rescue and very likely saved a precious life. And she is disrespected and punished like this ??
SW used to be the best at customer service and compassion. WTH happened ?
Shame on these animal haters!!!!!
How dare they????
Inhuman and shameful!!
Southwest is the worst with pets! i have a 13 year old senior chihuahua with no teeth. The same thing happened to me BEFORE The flight! a worker was upset because she wasn’t all the way in her carrier. i put her in. She stuck her head out, it was her first time on a plane and she does not understand the rules. The guy followed me on the plane and took us off. He called to make sure that I could have both dogs in one carrier. They are 15 pounds together! The little one is only 5 pounds and again, no teeth. Everyone was happy when we were able to get back on the plane. The young worker looked me dead in the eyes and told me that she better stay in the carrier. On another flight another over zealous power tripped flight attendant had issues when the little dog stuck her head out of the bag. she told me if she did it again she would not be able to fly again! There are terrorists out there but she wants a 5 pound toothless chihuaha on the no fly list! Unbelievable! I have since switched to American Airlines. have had other issues with Southwest .
What is with flying and rude airline employees these days? I would rather listen to a puppy than someone’s kids or a loud drunk. I was on a Southwest flight from Vegas to KC and had to sit next to a guy who was clearly drunk when he boarded and they continued to serve him all the way back. He was obnoxious, loud and bothered me the entire time. I was clearly uncomfortable but the flight attendant did/said nothing to him. I did not enjoy my flight. Why was HE not spoken to or kicked off the flight. Southwest used to be a decent airline. Now? Not so much.
these are the many jackasses we have in todays workforce. they have zero common sense, zero compassion and are basically a bunch of airheads. start boycotting these companies. i have been saying for years people are foolish, we have the power we need right in our wallet but many refuse to use it.
Southwest Airlines….you should be ashamed of your flight attendents. As an animal lover, your staff was totally in the wrong! I wouldn’t want to fly with you.
I always loved Southwest, but I haven’t flown for about a decade! Obviously, they’ve gone downhill. And all these companies, in order to not go under, are going to have to pay better- let’s take it right out of the top salaries!